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At Bakerz Collective, we want every box of brownies to arrive fresh, delicious and ready to enjoy!

We carefully prepare, package and dispatch our bakes from Chester, using Royal Mail to deliver them straight to your door.
Please take a moment to read our delivery information before placing your order.
 

Delivery Courier
We use Royal Mail Tracked 24 for our deliveries across the UK mainland.
Royal Mail Tracked 24 aims to deliver parcels on the next working day after dispatch. However, this is not a guaranteed next-day delivery service, and some locations may experience longer delivery times.
All orders are sent using a tracked service, so you can follow your brownies on their journey to you.

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Dispatch Days
Our dedicated dispatch days are Monday, Wednesday and Friday, excluding bank holidays.
To ensure we have time to prepare and package your brownies, orders must be placed at least one day before the scheduled dispatch day.

Please note that orders placed on a dispatch day may not be sent out until the next scheduled dispatch day.
For example:

• Order on Monday: Dispatched Wednesday.

• Order on Wednesday: Dispatched Friday.

• Order on Friday: Dispatched Monday.

• Order on Saturday or Sunday: Dispatched Monday.

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These examples apply to orders placed within our standard processing schedule and are subject to bank holidays.
Please remember: Dispatch dates are not delivery dates. Although Royal Mail Tracked 24 aims to deliver the next working day, we cannot guarantee an exact arrival date.

Delivery Charges
We keep our delivery pricing simple.
Standard UK Mainland Delivery: £3.95 per order
All orders are sent using Royal Mail Tracked 24, with tracking included.
Delivery charges will be displayed at checkout before payment.

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Delivery Delays
We know how exciting it is waiting for your brownies to arrive, especially if they're a gift or a special treat!
While we always aim to dispatch orders according to our schedule, occasional delivery delays can happen due to circumstances beyond our control, including postal disruptions, severe weather or unusually busy periods.
If you're ordering for a birthday, celebration or special occasion, we strongly recommend placing your order with additional time to spare.
If your parcel is delayed, please contact us at hello@bakerzcollective.com, and we'll do our best to help resolve the issue.
Your statutory consumer rights remain unaffected by any delivery delays.

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Bank Holidays
Our usual dispatch schedule does not operate on bank holidays.
If a scheduled dispatch day falls on a bank holiday, your order will be processed on the next available dispatch day.
Please also be aware that Royal Mail does not normally deliver or collect on bank holidays, which may affect estimated delivery times.
We recommend ordering early around Christmas, Easter and other busy holiday periods.

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Packaging
Every Bakerz Collective brownie box is packed with care to help your bakes arrive in the best possible condition.
Our brownies are securely wrapped in greaseproof paper, carefully placed inside our packaging boxes and then packed into an outer delivery bag ready for dispatch.
We take care to protect our brownies throughout their journey, although some movement during transit may occasionally occur.

Order Tracking
Once your order has been dispatched, you will receive tracking information so you can follow your parcel through Royal Mail's delivery network.
Depending on the contact details provided at checkout, Royal Mail may send tracking updates by email or text message.
You can use Royal Mail's tracking service to check the progress of your delivery and manage available delivery options.

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Shelf Life & Storage
Our brownies are freshly baked and carefully packaged to help maintain their quality.
For maximum freshness, we recommend keeping your brownies refrigerated in a sealed container or securely wrapped.
When stored correctly in the fridge, our brownies have a shelf life of up to 2 weeks, subject to the use-by or best-before information supplied with your order.
For the best experience, always follow the storage instructions included with your brownies.

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Missing or Damaged Parcels
We take great care in preparing and dispatching every order, but we understand that occasionally things can go wrong during delivery.
If your parcel hasn't arrived as expected, or your brownies have arrived damaged, please email hello@bakerzcollective.com.
If your brownies arrive damaged, photographs of the packaging and products will help us investigate and resolve the issue as quickly as possible.
For missing parcels, we will review the tracking information and contact Royal Mail where necessary.
Where an order has been lost, damaged or not delivered in accordance with your consumer rights, we will provide an appropriate resolution, which may include a replacement or refund.
We reserve the right to investigate claims involving missing or damaged orders and to take appropriate action where there is evidence of fraudulent activity. This does not affect your statutory rights.

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Delivery Addresses & Missed Deliveries
Please ensure that all delivery details are accurate when placing your order, including your full address and postcode.
Incorrect or incomplete delivery details may result in delays or unsuccessful delivery attempts.
If Royal Mail is unable to deliver your parcel, please follow the instructions provided through their tracking service to arrange redelivery or collection where available.
If you notice a mistake in your delivery address, contact us as soon as possible at hello@bakerzcollective.com. We will do our best to assist, although address changes may not be possible once an order has been dispatched.

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Delivery Areas
We currently offer postal delivery to UK mainland addresses only.
Unfortunately, we do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or other non-mainland UK destinations.
If you're unsure whether we can deliver to your address, please contact us before placing your order.

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Collection
At present, Bakerz Collective operates as a postal delivery service, and we do not offer customer collection for online orders.
Corporate, Event & Bulk Orders
Planning an event, sending corporate gifts or looking to place a larger brownie order?
We'd love to help!
For corporate gifting, hospitality orders, events and bulk purchases, please get in touch with us directly.
We can discuss your requirements, quantities, packaging and delivery arrangements to find the best solution.
Email: hello@bakerzcollective.com

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Your Consumer Rights
Nothing in this delivery policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.
Bakerz Collective remains responsible for ensuring that orders are delivered in accordance with applicable consumer law. Any issues with missing, damaged or faulty goods will be handled in line with those rights.

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Contact Us
If you have any questions about your delivery, need help with an existing order or simply want to ask us something before purchasing, we're always happy to help.
Email: hello@bakerzcollective.com
Thank you for supporting Bakerz Collective. We hope you love every bite!