Who we are

Bakerz Collective is a UK bakery selling handmade bakes online at bakerzcollective.com and at events. We are the data controller for the personal information described here.

Contact us any time at hello@bakerzcollective.com.

What we collect

We only collect what we need to take and deliver your order.

Order details: your name, email, phone number, delivery and billing address, and what you ordered.

Payment information: handled securely by our payment providers. We never see or store your full card details.

Messages: anything you send us by email, social media or our contact form, including allergy or dietary notes.

Website usage: basic technical data such as device, browser and pages visited, collected through cookies.

How we use it

We use your information only for the purposes below, each with a lawful basis under UK GDPR.

Purpose

Lawful basis

Processing, baking and delivering your order

Contract

Answering your questions and handling complaints

Contract / legitimate interests

Keeping tax and accounting records

Legal obligation

Improving our website and preventing fraud

Legitimate interests

We never sell your personal information.

Who we share it with

We share your information only with trusted providers who help us run the business, and only as much as they need.

Shopify: hosts our online shop and stores order data.

Payment providers: process your payment securely.

Couriers: receive your name, address and phone number to deliver your order.

Professional advisers and authorities: such as our accountant, or where the law requires it.

Some providers, including Shopify, may process data outside the UK. When they do, they use approved safeguards such as UK adequacy regulations or standard contractual clauses.

Cookies

Our website uses cookies to keep your basket and checkout working and to understand how the site is used.

You can manage or delete cookies at any time in your browser settings.

How long we keep it

We keep order and payment records for 6 years to meet HMRC requirements. Messages are kept for up to 2 years unless they relate to an ongoing order or complaint.

We protect your information using the security built into Shopify and our payment providers, and we limit access to people who need it.

Your rights

Under UK data protection law you can ask us to access, correct or delete your information, restrict or object to how we use it, or receive a copy to take elsewhere. Where we rely on your consent, you can withdraw it at any time.

To make a request, email hello@bakerzcollective.com. We will reply within one month.

If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.