About us and these terms
These terms apply to every order you place with Bakerz Collective, a UK bakery selling handmade bakes at bakerzcollective.com. By placing an order, you agree to them.
Contact us any time at hello@bakerzcollective.com.
Ordering and payment
Your order is accepted once you receive our order confirmation email. If we can't fulfil your order for any reason, we'll let you know and refund you in full.
Prices are shown on our website at the time you order, and payment is taken in full at checkout. Our bakes are handmade, so size and appearance may vary slightly from the photos.
Delivery
Delivery options and charges are shown at checkout. Please make sure your delivery address is correct, as we can't be responsible for orders sent to an address you entered incorrectly.
Our bakes are fresh food, so please open your box and enjoy or store them as soon as they arrive.
Allergens and ingredients
All of our brownies and blondies contain eggs, milk, soya and wheat (gluten). Some flavours also contain gelatine (pork/beef), so they are not suitable for vegetarians.
Full ingredients for each flavour are listed in the flavour guide included with your order. Please check it carefully before eating, and contact us before ordering if you have any allergy or dietary questions. It is your responsibility to make sure our products are suitable for you and anyone you share them with.
Cancellations, refunds and damaged orders
Because our bakes are perishable food made to order, the usual 14-day right to cancel under the Consumer Contracts Regulations does not apply once your order has been prepared.
If your order arrives damaged, incorrect or not as described, email hello@bakerzcollective.com as soon as possible with your order number and photos. We'll put it right with a replacement or refund. This does not affect your statutory rights under the Consumer Rights Act 2015.
Liability, content and governing law
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
All content on our website, including the Bakerz Collective name, logo, photos and designs, belongs to us and may not be used without our permission.
These terms are governed by UK law. You can bring a claim in the courts of the part of the UK where you live. We may update these terms from time to time, and the version on our website when you place your order will apply.